Terms and Conditions

HEKO Online Shop Regulations

Specifying, among others, the rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and about consumer rights.

CONTENTS
Definitions
§ 2 Contact with the Vendor
§ 3 Technical requirements
§ 4 Shop purchases
§ 5 Payments
§ 6 Delivery of the contract
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex 1: Model withdrawal form

§ 1 DEFINITIONS

Working days – Monday to Friday except for public holidays.
Account – regulated by separate regulations free of charge function of the Shop (service provided by electronic means), thanks to which the Buyer can establish his individual Account in the Store.
Consumer – Consumer within the meaning of the Civil Code.
Buyer – every entity Buyer in the Shop.
Regulations – these regulations.
Shop – HEKO online store operated by the Seller at the address https://heko2.vertes-projekty.pl.
Seller – HENRYK KORRAD TERMINAL, entrepreneur conducting business activity under the name of HENRYK KONRAD KONIECZNY Zakład Tworzyw Sztucznych i Wyrobów Różnych “HEKO”, entered in the Central Register and Information on Economic Activity conducted by the Minister responsible for economic afwind deflectors and conduct of Central Register and Information on Business Activity, NIP 7680000266 , nr REGON 004713599, ul. Osnowa 61, 26-260 Czermno .

§ 2 CONTACT WITH THE SALEER

  1. Postal address: Osnowa 61, 26-260 Czermno
  2. Email address: shop@e-heko.com
  3. Tel.: +48 44 787 30 00

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store you need:
    • Internet access device
    • A web browser that supports JavaScript and cookies.
  2. An active e-mail account is required to place an order in the Store, in addition to the requirements set out in paragraph 1.

§ 4 BUILDINGS IN SHOP

  1. Prices of goods seen in the Shop are total prices for goods, including VAT.
  2. The seller points out that the total price of the order consists of the prices indicated in the Shop: the price for the goods and, if applicable, the cost of delivery of the goods.
  3. Selected items to buy should be added to the basket in the Shop.
  4. The Buyer then selects from the available in the Shop: the delivery method of the goods and the method of payment for the order, as well as the data necessary to complete the submitted order.
  5. The order is submitted at the time of confirmation of its content and acceptance of the Rules of Procedure by the Buyer.
  6. The placing of an order is the same as concluding a sales contract between the Buyer and the Seller.
  7. The seller shall provide the Consumer with confirmation of the conclusion of the sale contract on a durable medium at the latest at the time of delivery of the goods.
  8. The Buyer may register in the Shop, i.e. establish an Account in it or make purchases without registration by providing his data on any possible order.

§ 5 PAYMENTS

  1. You can pay for the order submitted, depending on the Buyer’s choice:
    1. A simple transfer to the Seller’s bank account.
    2. Through the payment platform:
      • dotpay
      • PayPal
    3. For collection, i.e. cash at the time of delivery of the goods to the Buyer.
    4. Card or cash at the time of receipt of personal goods.
  2. If the Buyer selects the payment in advance, the order must be paid within 14 working days of the order being placed.
  3. The seller informs that for certain payment methods, due to their specificity, it is possible to pay the order by this method only immediately after the order has been placed.
  4. When purchasing at the Store, the purchaser accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

§ 6 IMPLEMENTATION OF THE CONTRACT

  1. The seller is obliged to deliver the goods without defects.
  2. The date of completion of the order is indicated in the Shop.
  3. Where the Buyer has selected a payment in advance for the order, The seller will complete the order after its payment.
  4. In the event that the Buyer has purchased goods with different delivery dates within one order, the order will be completed within the time limit applicable to the goods at the longest time.
  5. Countries on whose territory delivery is carried out:
    • Poland
    • European Union
  6. Goods purchased in the Store are delivered depending on the method of delivery chosen by the Buyers:
    1. Through a courier company
  7. The buyer may collect the goods personally at the company premises during the opening hours.
  8. In the case of selection of personal receipt by the Buyer, the goods will be ready to be received within the specified date of completion of the order, and in the case that the Seller indicated the date of dispatch of the goods – within that period.

Paragraph 7 RIGHT OF WITHDRAWAL OF THE AGREEMENT

  1. The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Rules of Procedure, within 14 days without giving any reason.
  2. The deadline for withdrawal shall expire 14 days after:
    1. In which the Consumer came into possession of the goods or in which a third party other than the carrier and designated by the Consumer came into possession of the goods.
    2. In which the Consumer came into possession of the last of the things or in which a third party, other than the carrier and designated by the Consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things which are supplied separately.
    3. Conclusion of a contract – in the case of a contract for the provision of digital content.
  3. In order for the Consumer to be able to exercise his right of withdrawal from the contract, he must inform the Seller, using the data given in § 2 of the Rules of Procedure, of his decision to withdraw from the contract by means of a unequivocal statement (for example, a letter sent by post or information sent by email).
  4. The consumer may use a model withdrawal form at the end of the Rules of Procedure, but this is not mandatory.
  5. In order to maintain the deadline for withdrawal from the contract, it is sufficient that the Consumer will send information concerning the exercise of his right of withdrawal before the expiry of the deadline for withdrawal.

    Effect of the Contract
  6. In the event of withdrawal from the contract, the Seller shall reimburse the Consumer all payments received from him, including the costs of delivery of the goods (except for the additional costs resulting from the consumer’s choice of means of delivery other than the cheapest ordinary way of delivery offered by the Seller), without delay and in any case no later than 14 days from the date on which the Seller was informed of the Consumer’s decision to exercise the right of withdrawal.
  7. Payment refund The Seller shall make the same payment methods as used by the Consumer in the original transaction, unless the Consumer agrees to another solution, in any case the Consumer will not incur any fees in connection with this refund.
  8. The seller may withhold the refund of the payment until the goods are received or until proof of its return is provided, whichever is the earlier.
  9. The seller asks to return the goods to the address: ul. Osnowa 61, 26-260 Black immediately, and in any event no later than 14 days from the date on which the Consumer informed the Seller of withdrawal from the sale contract. The time limit shall be maintained if the consumer sends the goods before the expiry of the 14-day period.
  10. The consumer shall bear the direct costs of returning the goods.
  11. The consumer is only responsible for reducing the value of the goods resulting from the use of it in a way other than necessary to determine the nature, characteristics and functioning of the goods.
  12. If the goods cannot, by their nature, be returned in normal mode by the Consumer, they will also have to bear the direct costs of returning the goods. The estimated amount of these Consumer costs will be informed by the Seller in the description of the goods in the Shop or when placing an order.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. The right to withdraw from a distance contract shall not be granted to the consumer in respect of the contract:
    1. In which the benefit is a non-prefabricated thing, manufactured according to the Consumer specifications or intended to satisfy its individualised needs.
    2. In which the subject of the benefit is a thing which is rapidly damaged or has a short term of use.
    3. In which the subject of the benefit is a thing supplied in a sealed package which, after opening the package, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery.
    4. In which the subject of the benefit is things which, upon delivery, by virtue of their character, are inseparable from other things.
    5. In which the subject of the benefit is sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery.
    6. To provide journals, periodicals or periodicals, except for subscription agreements.
    7. In which the price or remuneration depends on fluctuations in the financial market over which the trader does not exercise control, and which may occur before the expiry of the deadline for withdrawal from the contract.
    8. For the provision of digital content which is not recorded on a material medium, if the performance of the service started with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal.
  2. The right of withdrawal from a distance contract shall not be granted to an entity other than the Consumer.

§ 9 RECOMMENDATIONS

  1. In the event of a defect, the Buyer has the option to advertise defective goods on the basis of the Civil Code’s guarantee or warranty, provided the guarantee has been granted.
  2. Using the Buyer’s warranty, he may, on the terms and conditions laid down in the Civil Code:
    1. Make a price reduction declaration
    2. In the event of a significant defect – make a declaration of withdrawal from the contract
    3. To demand that things be exchanged without defects
    4. Request that the defect be removed
  3. The seller requests to lodge a complaint on the basis of warranty to the postal or electronic address indicated in Section 2 of the Rules of Procedure.
  4. If it turns out that it is necessary to deliver the goods advertised to the Seller for consideration of the complaint, The buyer is obliged to deliver this product, in the case of the Consumer at the seller’s expense, to the address of ul. Osnowa 61, 26-260 Czermno.
  5. If an additional guarantee has been granted for the product, the information about it and its conditions is available in the product description in the Shop.
  6. Complaints concerning the operation of the Store should be sent to the e-mail address indicated in Section 2 of the Rules of Procedure.
  7. The complaint will be handled by the Seller within 14 days.

    EXECUTIVE DISCLOSURE OF RELAMATION AND INQUIRY OF THE ACTIONS
  8. In the event that the complaint procedure fails to produce the desired result, the Consumer may, inter alia, benefit from:
    1. Mediation conducted by the Regional Inspectorate of the Commercial Inspection, to which the request for mediation should be requested. In principle, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. The assistance of the locally competent amicable consumer court operating at the Provincial Inspectorate of the Commercial Inspection, to which a request for consideration must be made before the arbitration court. In principle, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Free help from the city or district consumer spokesperson.
    4. ODR online platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

  1. The administrator of personal data transmitted by the Buyer during the use of the Store is the Seller.
  2. The personal data of the Buyer shall be processed on the basis of the Agreement and for its implementation, in accordance with the principles laid down in the General Data Protection Regulation (EU) of the European Parliament and of the Council (GDPR). Detailed information on the processing of data by the Seller is provided in the Privacy Policy in the Shop.

§ 11 REMARKS

  1. It is prohibited for the Buyer to provide illegal content.
  2. Each order placed in the Shop constitutes a separate sale agreement and requires separate acceptance of the Rules of Procedure. The contract shall be concluded on time and in order to carry out the contract.
  3. Contracts concluded under these Regulations shall be concluded in Polish.
  4. In the event of a dispute with the Buyer other than the Consumer, the court will be competent for the Vendor’s premises.
  5. Nothing in this Regulation shall exclude or in any way restrict the rights of the consumer under the law.
  6. The provisions on goods shall apply mutatis mutandis to digital content unless the Rules of Procedure specify these matters separately.

Appendix 1 to the Rules of Procedure

The following is a model withdrawal form that the Consumer can use but does not need to use:



MODEL FORM OF DISCONTINUATION FROM THE AGREEMENT
(This form must be completed and returned only if you wish to withdraw from the contract)

HENRICS OF THE TERMINAL Plant of Artificial Materials and Products “HEKO”
Osnowa 61, 26-260 Czermno e-mail address: shop@e-heko.com

– I/We(*) ………………………………………………………………………………………… hereby inform/notify(*) my/our withdrawal from the sale agreement of the following items(*) / the provision of the following service(*) / the provision of digital content(*):

…………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………………………………………

– Date of conclusion of the agreement(*)receive(*) …………………………………………………………………………………………………………..

– Consumer’s name(s): ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

– Consumer Address (…): ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………….

…………………………………………………………………………………
Consumer signature
(only if the form is sent in paper format)


Date ………………………………………………………………………..

(*) Delete where not applicable.

Account Terms

Heko Store Account Rules

CONTENTS
Definitions
§ 2 Contact with the Vendor
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

Account – the free of charge function of the Store (service) which allows the Buyer to establish his individual Account in the Store.
Buyer – every entity Buyer in the Shop.
Shop – HEKO online store operated by the Seller at https://heko2.vertes-projekty.pl
Seller – HENRYK KORRAD TERMINAL, entrepreneur conducting business activity under the name of HENRYK KONRAD KONIECZNY Zakład Tworzyw Sztucznych i Wyrobów Różnych “HEKO”, entered in the Central Register and Information on Economic Activity conducted by the Minister responsible for economic afwind deflectors and conduct of Central Register and Information on Business Activity, NIP 7680000266 , nr REGON 004713599, ul. Osnowa 61, 26-260 Czermno .

§ 2 CONTACT WITH THE SALEER

  1. Postal address: Osnowa 61, 26-260 Czermno
  2. Email address: shop@e-heko.com
  3. Tel.: +48 44 787 30 00

§ 3 TECHNICAL REQUIREMENTS

  1. For proper operation and assumptions Accounts are needed:
    • Active email account
    • Internet access device
    • Web browser for JavaScript and cookies

§ 4 ACCOUNT

  1. Establishing an Account is entirely voluntary and dependent on the Buyer’s will.
  2. The account gives the Buyer additional options, such as: browsing the history of orders submitted by the Buyer in the Shop, checking the status of the order or editing the Buyer’s data independently.
  3. To establish an Account, fill in the appropriate form in the Store.
  4. At the time when the Account is established, an agreement is concluded for an indefinite period between the Buyer and the Seller in terms of keeping the Account on the terms specified in the Terms and Conditions.
  5. The Buyer may terminate the Account at any time without any cost.
  6. In order to resign from the Account, please send your resignation to the Seller by e-mail: shop@e-heko.com, resulting in the immediate removal of the Account and termination of the account management agreement.

§ 5 RECOMMENDATIONS

  1. Complaints regarding the operation of the Account should be sent to the e-mail address shop@e-heko.com .
  2. The complaint will be handled by the Seller within 14 days.

    EXECUTIVE DISCLOSURE OF RELAMATION AND INQUIRY OF THE ACTIONS
  3. Where the complaint procedure fails to produce the consumer’s expected result, the consumer may, inter alia, benefit from:
    1. Mediation conducted by the Regional Inspectorate of the Commercial Inspection, to which the request for mediation should be requested. In principle, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. The assistance of the locally competent amicable consumer court operating at the Provincial Inspectorate of the Commercial Inspection, to which a request for consideration must be made before the arbitration court. In principle, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. ODR online platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA

  1. The administrator of personal data transmitted by the Buyer during the use of the Store is the Seller.
  2. The personal data of the Buyer shall be processed on the basis of the Agreement and for its implementation, in accordance with the principles laid down in the General Data Protection Regulation (EU) of the European Parliament and of the Council (GDPR). Detailed information on the processing of data by the Seller is provided in the Privacy Policy in the Shop.

§ 7 REMARKS

  1. It is prohibited for the Buyer to provide illegal content.
  2. The account management agreement is concluded in Polish.
  3. Where there are important reasons referred to in paragraph 4, The Seller has the right to amend these Account Regulations.
  4. The important reasons referred to in paragraph 3 shall be:
    1. the need to adapt the Store to the provisions of the law applicable to the activity of the Store
    2. improving the security of the service provided
    3. change the functionality of Account requiring modification of Account Regulations.
  5. The purchaser will be informed of the planned amendment of the rules of procedure Accounts at least 7 days before the change is implemented by e-mail to the address assigned to the Account.
  6. If the Buyer does not agree with the planned change, he should inform the Vendor by sending a corresponding message to the Vendor’s e-mail address. shop@e-heko.com, which will result in the termination of the account-keeping agreement upon entry into force of the planned amendment or earlier if the Buyer so requests.
  7. Where the Buyer does not object to the planned amendment until its entry into force, it shall be accepted, which shall not prevent the termination of the contract in the future.
  8. In the event of a dispute with the Buyer which is not a Consumer, the court will be competent for the Vendor’s premises.
  9. Nothing in this Regulation shall exclude or in any way restrict the rights of the consumer under the law.






Terms of the newsletter

HEKO store

§ 1 DEFINITIONS

Newsletter – a free of charge electronic service whereby the Client can receive from the Service Provider by electronic means pre-ordered messages about the Store, including information about offers, promotions and news in the Store.
Shop – HEKO online store operated by the Service Provider at https://heko2.vertes-projekty.pl
Service provider – HEKO HENRYK KORRAD TERMINAL, an entrepreneur conducting business activity under the name of HEKO HENRYK KONRAD KONIECZNY Zakład Tworzyw Sztucznych i Wyrobów Różnych “HEKO”, entered in the Central Register and Information on Economic Activity conducted by the Minister responsible for economic afwind deflectors and conduct of Central Register and Information on Economic Activity, NIP 7680000266 , nr REGON 004713599, ul. Osnowa 61, 26-260 Czermno .
Client – every entity using Newsletter.

§ 2 Newsletter

  1. The customer can use the Newsletter on a voluntary basis.
  2. For the use of Newsletter, you need a device with a web browser in the latest version, which supports JavaScript and cookies, with Internet access and an active email account.
  3. E-mails sent within this service will be sent to the e-mail address provided by the Service Recipient at the time of signing up for the Newsletter.
  4. The customer, in order to conclude a contract and sign up for the Newsletter service, in the first step, gives his e-mail address to which he wishes to receive messages sent under the Newsletter. Then, to the e-mail address given in the first step, the Service Provider will send the Service Provider a message verifying the e-mail address, in which you will find a link to confirm the Service Provider’s will to subscribe to the Newsletter. After the Service Provider has confirmed its willingness to subscribe to the Newsletter, a service contract is concluded and the Service Provider will start providing it to the Service Provider.
  5. The newsletter will contain information about the possibility of leaving it, as well as a link to leaving.
  6. The Service Provider may unsubscribe from the Newsletter without giving a reason and bearing any costs, at any time using the option referred to in paragraph 5 or by sending a message to the Service Provider’s e-mail address: shop@e-heko.com.
  7. Using the link to unsubscribe from the Newsletter or sending a message requesting to be discharged from the Newsletter will result in an immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints about the Newsletter should be submitted to the Service Provider by e-mail: shop@e-heko.com.
  2. The service provider shall respond to the complaint within 14 days of receipt of the complaint.

§ 4 Personal data

  1. The administrator of personal data provided by the Service Provider when using the Newsletter is the Service Provider.
  2. Personal data of the Service Provider shall be processed on the basis of a contract and for the purpose of its implementation, in accordance with the principles laid down in the General Data Protection Regulation of the European Parliament and of the Council (EU) (GDPR). Detailed information on the processing of data by the Service Provider is provided in the Privacy Policy in the Shop.

§ 5 Final provisions

  1. The Service Provider reserves the right to change these Terms and Conditions only for important reasons. An important reason is the need to amend the rules of procedure due to the modernisation of the service Newsletter or amendment of the laws affecting the Service Provider’s service.
  2. Information about the planned change of the rules will be sent to the e-mail address Service recipients provided at the time of their subscription to the Newsletter at least 7 days before the changes were made.
  3. Where the Service Provider does not oppose the planned changes until their entry into force, it shall be deemed to accept them.
  4. In the event of disagreement with the planned changes, The Client should send this information to the Service Provider’s e-mail address: shop@e-heko.com, which will result in the termination of the service contract upon the entry into force of the planned changes.
  5. It is prohibited for the Client to provide illegal content.