Withdrawal

If you are a consumer – as a rule you are entitled to right of withdrawal from the distance contract.

You can withdraw from the contract by submitting to us withdrawal declaration e.g. via e-mail sent to: shop@e-heko.com

Return the returned item to us immediately to the address: ul. Osnowa 61, 26-260 Czermno but not later than 14 days from the date on which you resigned.

You can withdraw from the contract within the time limit 14 days.

The period of 14 days for withdrawal shall begin:

• for the contract in which we issue the item, being obliged to transfer its property – from taking possession of things by you or a third party other than the carrier indicated by you,
• for digital content – from the date of conclusion of the contract.

It is sufficient to send a statement before the deadline.

Payments made by you, including the costs of delivering items according to the rules, will be refunded immediately, but no later than 14 days from the date of receipt of your withdrawal declaration.

We may withhold the refund of the payment received from you until you receive the item back or provide you with proof of its return, whichever event occurs first.

Please note that the right to withdraw from a distance contract does not apply to the consumer, inter alia, in relation to the contract:

• in which the benefit is non-prefabricated item, manufactured according to consumer specifications or to meet his individual needs,
• in which the benefit is a thing that is quickly corrupted or having a short term of use,
• in which the subject of the benefit is a thing supplied in a sealed packaging to which cannot be returned for health or hygiene reasons.if the packaging has been opened after delivery,
• in which the benefit is sound or visual recordings or computer programs supplied in sealed packagingif the package has been opened after delivery
• o the provision of digital content that is not recorded on a material medium, if the performance of the benefit started with the express consent of the consumer before the expiry of the period until withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal.

Detailed information on withdrawal from the contract can be found in our Terms and Conditions.

Complaint

In case the goods purchased from us prove defective, you have the right to advertise them on the basis of a guarantee. The complaint is best placed by e-mail: shop@e-heko.com or by post to the address of Osnowa 61, 26-260 Czermno .

Advertised goods should be sent to: ul. Osnowa 61, 26-260 Czermno

Because of the defect, you may demand:

• the exchange of things into fault-free,
• removal of defects,

or make a declaration that:

• price reduction,
• withdrawal from the contract in the event of a material defect.

We are responsible to you for the defects identified within two years of the date of issue of the item.

As a rule, you can complain report within one year of notice of defect, but the time for filing a complaint may not end before the period of liability of the seller.

Your complaint will be dealt with within 14 days of our receipt of your complaint.

More information on the complaint can be found in our Sales Regulations.